Q: We took delivery of a new Toyota in late 2022. The dealer gave us only one key fob and said that the second would be delivered sometime later. We are at four months now and still no key fob. I have checked with the dealer every month and get the same “I don’t know” answer. Do your contacts have any idea when we might see them?
E.M., St. Charles, Illinois
A: I’m afraid I can’t twist any arms. But if you are getting stonewalled by the salesperson or parts department, ask to see the dealer principal. If that gets you nowhere and you desperately need another fob, they are available online, but need a locksmith or car dealer to program them.
