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Evening Standard
Evening Standard
Vicky Shaw

More than a third of people ‘do not feel valued by their bank’

Which Link
Some 6% of people were dissatisfied with their bank’s online service, according to Which? (Dominic Lipinski/PA) - (PA Archive)

More than a third (35%) of customers do not feel valued by their bank, Which? research has indicated.

The consumer group’s survey in May of more than 13,600 members of its Connect Panel found many people said they had noticed the removal of services in the past two years.

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