- Over 100 easyJet passengers, including the Hume family from Leeds, missed their flight from Milan Linate to Manchester due to chaotic enforcement of the EU entry-exit system.
- Despite arriving nearly three hours early, passengers faced severe delays at passport control, where officials demanded biometric data from every individual, even if previously collected, and failed to utilise all available processing machines.
- Of the 156 passengers booked on easyJet flight 5420, only 34 boarded, leaving 122 stranded in Italy.
- The Hume family was initially told they were 'no-shows' and had to pay over £1,600 for alternative flights via Luxembourg, arriving 24 hours late, after easyJet offered only a £19.91 refund on their original £432 ticket.
- EasyJet expressed regret for the inconvenience and offered free transfers to alternative flights, while urging border authorities to improve the implementation of the new entry-exit system to prevent further delays.
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