The UK telecoms regulator has launched an investigation into the industry-wide practice of hitting broadband and mobile customers with inflation-busting price rises of up to 17% and could bring in tougher protections against hefty mid-contract increases.
Ofcom, which in December launched a separate investigation into the sales tactics used by telecoms companies, said it could intervene to ensure consumers struggling with the cost of living crisis have “greater clarity and certainty” over how much they are likely to pay over the course of their contract.
