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The Texas Tribune
The Texas Tribune
National
Uriel J. García

Migrants waiting to cross the border say government’s app for asylum-seekers is a mess

Ivan Pierre Aguirre Border Patrol El Paso United States Juarez CBP The Texas Tribune the Rio Grande Sergio Ramos
Migrant Joseline Decaires Jiménez of Venezuela tears up as she sits on a bus headed to Denver, Monday, May 8, 2023, in El Paso, Texas. Jiménez husband and two daughters are still in Juarez waiting to be allowed to enter the U.S. via the CBP One app. Photo by Ivan Pierre Aguirre for The Texas Tribune
Joseline Decaires Jiménez, a migrant from Venezuela, tears up as she sits on a bus headed from El Paso to a shelter in Denver — leaving her family behind in Mexico. Jiménez was separated from her husband and two daughters while trying to apply for asylum through the CBP One mobile app. (Credit: Ivan Pierre Aguirre for The Texas Tribune)

EL PASO — After spending days in overcrowded shelters, Joseline Decaires Jiménez sat in a charter bus station Monday night, waiting for a bus to take her to Denver — even farther from her family, whom she had to leave behind because of a problem using a phone app.

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