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Fortune
Fortune
Beatrice Nolan

Microsoft wants its AI Copilot app to lure Gen Z from rivals by behaving like a therapist

Mustafa Suleyman in a white shirt with the copilot logo behind him.
  • Microsoft's AI CEO, Mustafa Suleyman, is aiming to win over Gen Z by developing emotionally intelligent AI tools that behave more like empathetic companions or life advisors than traditional digital assistants. Suleyman hopes to create lasting emotional connections that make Microsoft's products more appealing to younger generations in the long term, who currently favor Apple and Google.

Microsoft's AI CEO, Mustafa Suleyman, believes he'll capture the loyalty of Gen Z and millennial users if he builds products with enough emotional intelligence that customers confide in them.

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