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AAP
AAP
Jennifer Dudley-Nicholson

Microsoft apologises for AI confusion, offers refunds

Microsoft United States Artificial Intelligence
Microsoft is offering refunds as the multinational software company faces action by the watchdog. (Jennifer Dudley Nicholson/AAP PHOTOS)

Almost three million Australians will be offered refunds after a tech giant apologised for the way it charged customers to access its artificial intelligence tools.

Microsoft Australia emailed the offer to software subscribers on Thursday and admits the pricing structure and plans lacked clarity and fell short of its standards.

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