Manchester Airport has been named the worst airport in the UK by a Which? survey. The consumer champion gathered feedback from more than 7,000 people about their experiences of flying from UK airports between July 2020 and July 2022, with Manchester’s Terminal 3 receiving the lowest customer score of 38 per cent.
The consumer champion said that this year it received “a sea of two-star ratings and the lowest score for security queues at every terminal” at the airport. One passenger claimed: “Security queues are horrific, waiting areas are overcrowded, you can never get a seat”. Which? described Terminal 3’s score as “dismal” and advised holidaymakers to “avoid if you can”.
Manchester Airport has said that the industry has faced unprecedented challenges over the past two years, beginning with the pandemic and then dealing with the aftereffects, such as the spike in customer demand and staffing issues. The airport’s managing director Chris Woodroofe spoke with the Manchester Evening News earlier this week, prior to the publication of Which?’s findings, and vowed to improve the passenger experience.
