An eBay seller was left angry and out of pocket after delivery company Evri sent clothes to the buyer of his Playstation 4. Liam O'Rourke, who lives near Woking, sold a PS4 and a PSVR headset, sending them to Sheffield and London respectively a month ago.
But soon after he was contacted by the angry buyers, who were fuming that they'd instead received an Asos T-shirt and a Boohoo jacket. The delivery company, formerly known as Hermes, has now apologised and paid a "goodwill gesture" to Liam, reports SurreyLive.
Liam dropped off the packages at his local Co-op store, which operates a collection point for Evri. But neither piece of gaming kit has ever arrived at their destination, meaning Liam has had to pay both buyers back and battle Evri for a refund to cover the cost.
Liam said that he has had the PS4 refunded, but claims that Evri insisted the VR headset was not covered as it contained a camera. After negotiating with Evri he has been told he will receive this refund by the end of the week, but hit out at the delivery service, saying it needed to get on top of the issue.
He said: "The guy who brought the PS4 said 'where's my PS4' I said 'well, I've sent it'. I logged onto my Evri app and saw the parcel was a bit misshapen by the person's feet. I said to him it's been delivered and he said 'why have you sent a jacket?'.
"Both of the buyers thought it was me pulling a fast one. I had to justify myself and say to them 'look guys this has happened to people in Sheffield and London, this isn't me'. Both of them were saying it was for their sons while one missed a birthday and had to buy another one.
"They were both really cross. I was trying to get the money from Evri so I wasn't out of pocket but eBay just took the money. I was out of pocket in the region of £250. I was planning to use the money to pay for some decorating at home and instead I had to shuffle money around to make that payment."
As a result of the experience, Liam said he will be no longer be using Evri's services again and said he is prepared to pay extra for what in his opinion is Royal Mail's more reliable service. Once he receives the full compensation from the company he hopes to put the whole ordeal behind him.
He added: “Everything they said was trying to get out the way of paying the claim, that was their motivation rather than just looking out for me. I'm definitely not going to be using Evri again, I will be telling everyone else not to use them as well."
Responding to his comments, a spokesperson for Evri said: “We successfully deliver 700million parcels each year and occasionally sometimes things do go wrong. We’ve spoken to the customer and a goodwill gesture has already been paid."
