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Evening Standard
Evening Standard
National
Harrison Galliven and Tom Place

London council ‘failed’ to provide a carer assessment to struggling mother

Merton Council Ombudsman
Merton Civic Centre - (Harrison Galliven)

A mum was left without an answer for nearly a year on whether she was entitled to more support despite repeatedly telling her local council she was struggling.

The Local Government and Social Care Ombudsman found Merton Council was at fault for causing the family “frustration and uncertainty” by failing to review the mother’s support needs.

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