Every February, the researchers at J.D. Power release an annual dependability study for vehicles that are a few years old. This year, the study is based on the feedback from 30,062 owners of three-year-old vehicles that were purchased new. The overall takeaway is that dependability is improving slowly across the board, though issues persist with advanced technology and infotainment systems.
J.D. Power compiles its information and generates a ranking in terms of problems per 100 vehicles (PP100). Lower numbers are obviously better, and for 2023, Lexus takes the overall crown with a score of 133. As such, Lexus also ranks best for luxury brands, while Kia is the best mass-market automaker with a score of 152. On the other end of the scale, Land Rover holds the unfortunate distinction of ranking last at 273. J.D. Power lists the industry average this year at 186, an improvement of 6 from 2022.
