A Bellshill company that specialises in double glazing has been named the prestigious Which? Trusted Trader of the Month.
Vantage Windows and Doors was started 10 years ago by owner Ernie Rea who wanted to break the stigma of the industry, which had become known for sleazy and dodgy sales techniques.
A former restructuring business consultant, Ernie spotted an opportunity to create a company with a difference, one that puts customer satisfaction first.
Ernie told Lanarkshire Live: "We aim to treat our customers in a way that I would expect to be treated by tradesmen.
"When I first started, the industry had a terrible reputation with sleazy salesmen who would come to your house for hours to try and sell to you.
"I don't employ salesmen, I go out to the client's house and explain the service we offer. I'll then go and get them a quote and invite them to our Bellshill showroom.
"If they don't want our services they won't hear from us again, we won't bother them with calls and emails.
"Our high standard of service really shows, and we have done really well over the last 10 years to get where we are."
Five years ago, Vantage Windows and Doors was named as a Which? Trusted Trader, and is now the number one ranked double glazing company approved by Which.
And it is still being recognised for its services, being named the Trusted Trader for this month.
Ernie said: "There are 5000 approved company's with Which?, so for a small company like ours to be named the trader of the month is a real honour.
"We offer really great services and that shows in our reviews, as we have over 900 five-star reviews.
"We are also proud of the local charity work we do within our community. We sponsor a couple of local football teams as well as give to local charities.
"I feel it is important to give back to the community as they helped us get to where we are now."
Raj Kakar-Clayton, Which? Trusted Traders managing director said: “It’s always a pleasure to acknowledge the work of an organisation that delivers great work and is deserving of such an award.
“A true pillar of its community, Vantage Windows is an exemplary ambassador for Which? Trusted Traders.
“Despite some adversities, as with other companies during the height of the pandemic, this has not affected Vantage’s dedication to its customers and on top of that, the company has continued to maintain its local charity activities where they are needed the most.”
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