The government’s 10-year health plan to revive, modernise and future-proof the NHS in England has arrived as the service is facing a dual crisis. It has been unable for a decade now to provide the rapid access – to GPs, A&E care, surgery, ambulances and mental health support – which people need and used to get.
Normalisation of anxiety-inducing, frightening and sometimes fatal delay has produced a less tangible, but also dangerous, crisis: of public satisfaction, born of a profound loss of trust that the NHS will be there for them or their loved ones when they need it.
