Intel has released the details of the extended warranty that is said will apply to 13th- and 14th-gen Intel chips that are suffering from instability issues. This brings the warranty of the listed processors from three to five years, and will cover both Boxed Processors, Tray Processors, and processors that came from OEM and system integrators.
Intel says that the extended warranties will apply globally, so everyone who purchased an affected chip anywhere is covered. However, warranty claims will vary depending on how you bought your processor. If you have a Boxed Processor, meaning you bought a retail chip that's still in its original box, you can contact Intel directly to arrange an RMA. But if you have a Tray Processor or if you bought a pre-built system, you need to coordinate with the retail store that sold you the CPU or computer.
But, whatever the case, these are the processors that get the extra warranty:
Intel says that the warranty extensions apply to all new and previously purchased chips. So, whether you bought the affected processor at launch or plan to buy one in the near future, you will get a five-year warranty from the company.
Furthermore, Intel also said, “If customers have experienced these instability symptoms on their 13th and / or 14th Gen desktop processors but were unsuccessful in prior RMAs we ask that they reach out to Intel Customer Support for further assistance and remediation.” This is a crucial statement, as one Reddit user has faced an issue with the company’s RMA process, escalating to the point that an Intel rep reportedly said that some Intel Core i9-14900K chips from Amazon and Micro Center were fake.
Aside from the extended warranty, Intel also plans to release a patch for its CPUs that will hopefully stop the elevated voltages causing the reliability problems, by mid-August. Unfortunately, processors that have already become unstable (or are already broken) won’t be fixed by this patch, meaning affected users will have no choice but to go through an RMA process.
