Insurance: UK watchdog urged to clamp down on ‘abysmal’ claims handling

Which? found that almost half of all people who had made a home, travel, motor or pet insurance claim experienced at least one significant problem. Photograph: Bernhard Classen/Alamy

The consumer group Which? this week called on the regulator to clamp down on insurers that have been “ripping off” consumers with “abysmal” claims handling.

Having surveyed how customers have fared at the hands of insurers over the past three years – and unearthed some shocking stories – the consumer body has demanded that the Financial Conduct Authority take tough action against companies that fall short of the regulator’s required standards.