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The Economic Times
The Economic Times
Trending Desk

IndusInd Bank customer loses Rs 2.3 lakh in 18 minutes to a KYC scam: Court orders refund; says banks, not customers, are responsible for unauthorised transactions

IndusInd Bank IndusInd Dwarka New Delhi

A Delhi consumer commission has delivered a ruling with implications well beyond one fraud case: banks cannot blame customers for online fraud and walk away. They must prove the customer was negligent, and if they cannot, they pay.

The order, passed on 16 June 2026 by the District Consumer Disputes Redressal Commission-III (West), came in a complaint filed by Santosh Nagpal, an 83-year-old woman from Dwarka, after IndusInd Bank refused to fully refund Rs 2.31 lakh drained from her premium account in a single evening in May 2021.

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