The Singapore-bound flight, 6E1025, was scheduled to depart at 7:30 am, with boarding beginning at 6:30 am. However, the aircraft remained grounded well past its scheduled departure time, eventually taking off only at 12 noon.
Passengers alleged that they were left inside the cabin under uncomfortable conditions, with the air conditioning system repeatedly switching on and off. Several travelers claimed that infants, elderly passengers, and working professionals were made to wait without proper communication about the delay. Some passengers who requested to deboard due to discomfort were reportedly not allowed to do so for a significant period.
