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The Economic Times
The Economic Times
Technology

India's GCC model shifts from cost to capability as AI, talent strains bite

BFor two decades, India's dominance in global capability centres rested on a simple formula: skilled ​talent at scale, at low cost.

India is ​now the world's largest GCC hub, with more than 2,100 centres employing 2.36 million people ​and generating nearly $100 billion in revenue, a 2026 Nasscom-Zinnov report said, adding the "workforce remains India's greatest strength."

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