Six Indian airlines are currently grappling with online service disruptions as a result of issues with their service providers, amidst widespread tech outages affecting airlines and businesses globally.
IndiGo, a prominent Indian airline, disclosed that their network systems have been impacted by an ongoing problem with Microsoft Azure. This has led to longer wait times at contact centers and airports for passengers.
Other Indian airlines, including low-cost carriers SpiceJet, Air India Express, and Akasa Air, are also encountering technical difficulties with their service providers. These challenges are affecting crucial online services such as booking, check-in, and trip management.
Air India, the largest airline in India, reported temporary disruptions in its digital systems due to the Microsoft outage, resulting in delays for passengers.
Vistara, an international airline headquartered in Delhi, highlighted that it is facing technical hurdles across various operational aspects due to a global outage at its service provider's end.
Furthermore, Indira Gandhi International Airport in New Delhi acknowledged that some of its services were temporarily impacted by the global IT issue. The airport authorities advised passengers to stay in contact with the respective airlines for further updates.
These incidents underscore the vulnerability of the aviation industry to tech outages and the critical importance of robust IT infrastructure for seamless operations.
