Over the past weekend, Indane’s consumers had had many anxious moments trying to book their liquefied petroleum gas (LPG) cylinder refills. “The booking and delivery system just crashed and people were unable to make bookings over the IVRS. We kept answering calls and had to deal with crowds at the agency,” said a distributor in the city.
Indian Oil on Tuesday said that Indane’s LPG booking and delivery system that was managed by IBM India had experienced an outage for two days and was currently under recovery. “Indian Oil along with IBM and Oracle are working to restore the system at the earliest.” said a release here.
Consumer activist T. Sadagopan said that with Onam around the corner, consumers, especially senior citizens, were unable to confirm bookings. “Cooking gas is an essential commodity and when the system does not work, it causes huge problems. Residents in our area kept calling me and their respective agencies to find out what had happened. Indian Oil could have informed us much earlier about the outage,” he said.
