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The Guardian - US
The Guardian - US
Technology
Madhu Shashanka

I’m a chief technology officer. AI still needs your human expertise

a graphic of a woman surrounded by code
The people best suited for doing this new type of work aren’t computer programmers. They are the ones who know how the real work is done. Illustration: Guardian Design/Westend61/Getty Images

Autonomous cars, which may be the safest we have built, keep getting easily avoidable parking tickets. While Waymos crash far less often than human drivers over tens of millions of miles, they’re still terrible at performing basic tasks – keeping out of disabled parking spots and tow-away zones, or steering clear of a church garage during Sunday service, according to the Wall Street Journal.

That is the state of AI today: impressively capable at something complex, yet embarrassingly clumsy at something easy. And it has implications for what work will remain human and what will be automated by AI.

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