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Fortune
Fortune
Trey Williams

IBM's HR team saved 12,000 hours in 18 months by using A.I. to automate 280 tasks

Fortune @ Work A.I. Illustration

In 2011, IBM put its Watson A.I. computing system, the size of a master bedroom, up against former Jeopardy! champions Ken Jennings and Brad Rutter—it won. In the final round of the three-day man-versus-machine match, Jennings offered a tongue-in-cheek concession: “I, for one, welcome our new computer overlords.”

That was more than a decade ago. Since then, OpenAI has reintroduced the world to A.I.’s potential with its November 2022 release of ChatGPT. 

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