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John-Anthony Disotto

I used to work at the Apple Store – and the rumored AI-powered Support app sounds genius

Apple Apple Store Apple Support the Apple Store Aaron Perris
D.J. Warren, center, of Houston talks to an Apple Store associate as he visits the Genius Bar at Highland Village shopping mall Monday, March 19, 2012, in Houston. ( Nick de la Torre / Houston Chronicle ).
  • Apple is rumored to be working on an AI-powered update for the Apple Support app
  • Code hints at a 'Support Assistant' that will help users troubleshoot Apple products
  • I used to work at the Genius Bar and think this idea could be excellent if done correctly

Apple could be about to add an AI assistant to the Apple Support app, and that would be excellent news for iPhone, iPad, and Mac users around the world.

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