I use AI every day testing prompts and comparing models to figure out what actually works. It's literally my job. So when something feels off in my workflow, I usually assume I already know why. But recently, I didn't, so instead of guessing, I tried something different.
So I gave ChatGPT a single frustration and asked it to walk me through the “5 Whys” — a root-cause analysis method pioneered by Toyota’s Sakichi Toyoda and later formalized by industrial engineer Taiichi Ohno. What came out of that conversation wasn’t what I expected. And honestly, it wasn’t entirely comfortable either.
