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The Guardian - UK
The Guardian - UK
Business
Anna Tims

I nearly lost my new home because of a NatWest banking error

NatWest Money
NatWest bank's online security section on their support centre webpage
NatWest put the problems down to the need for additional checks for security reasons. Photograph: EnVogue_Photo/Alamy

Two weeks before completing on my new home, I notified my bank, NatWest, that funds would be transferred via my current account to my solicitor. It assured me there would be no problem and sent a congratulatory bottle of alcohol.

I duly transferred £260,000, whereupon NatWest refused access to my funds. First, it instructed me to use a public fax bureau to transmit sensitive details, then that I had to resubmit my biometrics in a branch.

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