A mum who fears she may lose her family holiday has slammed the Passport Office for its "incompetence".
Christine Pogson, 50, is due to travel to Lanzarote with her husband Jeff, 49, and their youngest son Aidan, 16, on July 7. The couple, from Cramlington, Northumberland, booked the £1,200 trip to celebrate Aidan finishing his GCSE exams and leaving school.
The teenager's passport was due to run out in June so the pair applied online to the Passport Office for a new one for him. They paid the fee, uploaded a new picture of Aidan and sent his old passport to the Passport Office by recorded delivery on April 13.
