A Nashville woman says Southwest Airlines stopped her from boarding a flight and forced her to buy an extra seat for $450, even though she says she has always fit comfortably in a single seat. Ruby Cosby‘s experience at Nashville International Airport has brought attention to the airline’s “extra seat policy” and how it is being applied.
According to The Daily Mail, Cosby was checking in her bags for a trip to Los Angeles when a staff member told her she would need to buy a second seat. This came after Southwest put its “extra seat policy” into effect on January 27, which requires passengers to buy a second seat if the armrest cannot fully extend.
