Last year, I bought a pair of leather designer shoes from Vestiaire Collective. They passed Vestiaire’s authenticity check and when they arrived they seemed fine. However, as I wore them over the next few months, it became clear they were not at the standard of a genuine pair of that designer’s shoes: first the body of the shoe came away from the sole on one shoe, then the other. I wore them in the rain and the glue seems to have practically disintegrated. Now the shoes are unwearable.
Vestiaire’s terms state that you need to contact them within 48 hours of receiving the item if you have doubts about the authenticity – which seems a very narrow window. I contacted Vestiaire to see if they could help me, but never received a reply. Given their reputation is based on selling genuine designer goods, I’m surprised. Is there anything I can do?
