HYDERABAD: The state consumer commission has found fault with Shopper’s Stop management for the loss suffered by a customer who placed an online order to buy a 50 gram gold coin from Malabar Gold company through Shopper’s Stop website, paid Rs 1.5 lakh and was cheated.
Shopper’s Stop did not take adequate care to ensure that the parcel containing the gold coin reaches the customer in a foolproof manner, the commission said and directed the management in Mumbai and its Begumpet showroom to refund the lost money to customer with 18 per cent interest for last six years, besides paying ₹50,000 as compensation and ₹10,000 for litigation costs.