The world has changed dramatically in the near quarter of a century since the first edition of "Difficult Conversations: How to Discuss What Matters Most" appeared. Did people even argue about before social media? Have tough conversations just become tougher? Well, yes and no.
As the newly updated version of Douglas Stone, Bruce Patton and Sheila Heen's bestselling guide to more productive communication recognizes our understanding of power dynamics has evolved. And the ways in which we can talk to each other — and misunderstand each other — have changed. But certain dynamics of human interaction remain consistent. We all have different ways of looking at things and we all share a need to feel heard and seen.
