While generational friction has inspired plenty of funny memes (OK boomer), in the workplace it’s undermined productivity—especially when it comes to younger employees. According to the London School of Economics and Political Science, while 25% of all employees reported low productivity, that figure rose to 37% for Gen Z—the highest of all age groups—followed by millennials (30%) and Gen X (22%). The culprit? Insufficient manager training on how to navigate multigenerational dynamics.
With Gen Zers expected to surpass boomers in the full-time workplace this year, business leaders can’t afford to ignore their unique challenges and strengths. Understanding and addressing the newest generation of employees will not only help companies attract and retain Gen Z talent but also boost productivity across the board. At Jotform, which I founded in 2006, digital tools form an important part of our strategy for bridging generational gaps. Here’s a closer look at how.
