How GPs could use AI chatbots to improve patient care

• A small US study published in The Lancet found that AI chatbots correctly identified diagnoses in more than half of patient cases prior to their GP consultations.
• Accuracy increased to 75 per cent when evaluating the chatbot's top three suggested diagnoses across conversations with 98 patients in Boston.
• Doctors reported that AI transcripts helped them prepare for appointments in 75 per cent of cases and potentially altered their approach to treatment in over half of consultations.
• Despite positive outcomes, researchers noted instances of AI hallucination and one case where listing a potential cancer diagnosis caused patient anxiety.
• The Royal College of GPs cautioned that extensive research and clear clinical oversight are required before such AI tools can be safely implemented in NHS care.

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