How Expedia’s CTO is using AI to transform work for 17,000 employees—and travel for millions

(Credit: Courtesy of Expedia Group)

Ramana Thumu, the chief technology officer at Expedia Group, says there’s no “AI Center of Excellence” at the online travel agency that sits in an ivory tower and mandates how everyone should be using artificial intelligence.

“We are democratizing AI across the entire company,” says Thumu. “Every employee, every team, and every workflow.”