The boss of one of Manchester's most luxurious hotels has revealed how it went from "pure survival mode" at the start of the pandemic to coping with a "tsunami of guests" once restrictions started to be lifted.
Kumar Mishra, general manager at The Edwardian Manchester, A Radisson Collection Hotel, also detailed how the hotel has bounced back after being forced to cut around 40% of its workforce in order to survive.
But the GM also revealed how the hotel is now feeling the pinch due to the current cost of living crisis and how it's trying to emphasise the "two jewels in our crown" to entice guests away from its closest rivals.
