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Evening Standard
Evening Standard
Business
Josie Clarke

Household complaints to water watchdog soar to highest level in nine years

CCW Ofwat South West Water

Household complaints to the water customer watchdog have soared to their highest level in nine years amid the steepest bill rises since the privatisation of the industry.

The Consumer Council for Water (CCW) said complaints escalated to the watchdog by household customers in England and Wales rose for the third year running, up 3% to 8,235 from 7,977 in 2023-24.

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