A top-rated hotel has refused to be 'blackmailed' into giving out refunds and shared its cutting response to a sour guest who threatened to leave a 'bad review'.
The Rosehill House Hotel is the second-highest rated hotel in Burnley, Lancashire with 4 stars on TripAdvisor and 503 reviews from previous guests.
Of those, 247 guests gave it top marks, ranking it as excellent on the site for its £74-a-night rooms and service.