A hotel boss came back with a measured yet scathing response after a guest said 'they looked at room and left' on TripAdvisor.
The reply came after a guest looked once at a room, which he described as 'down in a basement' and then left the building.
The venue, called Bella Vista Lodge, has secured a number one listing TripAdvisor's 'special inns' in Blackpool, Lancashire.
