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The Guardian - UK
The Guardian - UK
Business
Anna Tims

Horror stories of energy firms that are enough to make you scream

A woman screaming
Customer service at our utility firms is sometimes horrifically poor. Photograph: Alamy

Occasionally, I like to entertain readers with the plot of a four-act ghost story. The villain is always the same: the energy sector. There’s nothing more enjoyably chilling on a cold, dark night than tales of phantoms and gas-lighting – provided it’s someone else being haunted.

Act 1

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