Holiday firms Jet2holidays and Kuoni have come out joint first in a survey of beach and resort package providers, while eDreams languished at the bottom.
Consumer group Which? said the level of customer service offered by companies made the difference in where they ended up in its annual ratings.
Both Jet2holidays and Kuoni had a customer score of 84% and were awarded Which? Recommended Provider (WRP) status, with the consumer group saying this marker gives customers peace of mind when booking.
