HM Revenue and Customs (HMRC) is reportedly making a major change to how people can contact them.
Reports from the BBC state that HMRC will now answer routine calls via text, instead of using a human call handler. It is understood that a trial is being run to improve its customer service, which has been occasionally criticised by MPs.
From Thursday, people looking to get in touch with HMRC about certain issues will instead be sent a website link via text message so that customers can find out their details online such as their reference number or account password settings. It comes just days before this year's self-assessment deadline.
