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Evening Standard

Vicky Shaw

‘High numbers’ of motor finance commission complaints seen by ombudsman service

Financial Ombudsman Service FCA

The Financial Ombudsman Service said complaint volumes in the current financial year remain significantly higher than in 2023/24 (Gareth Fuller/PA) - (PA Archive)

Consumer complaints about hire purchase for motor vehicles, current accounts and credit cards are driving high volumes of cases being received, according to the Financial Ombudsman Service (FOS).

The service said it received 68,430 complaints in general between October and December 2024, and complaint volumes in the current financial year remain significantly higher than in 2023/24.

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