Lawmakers are expected to hear a damning report of the circumstances which lead to 16,700 Southwest flights being cancelled this Christmas in what its pilots' union has dubbed a "meltdown".
Today the Committee on Commerce, Science and Transportation is expected to hear allegations that the business ignored warning signs, condoned poor performance, made excuses and forgot its core values. The prepared testimony, reported by CNN, will come from Southwest's pilots' union with its president, Captain Casey Murray, saying he "accurately predicted a major holiday meltdown during a SWAPA Number Podcast recorded just a month before Southwest’s catastrophic failure".
