Harry Styles fans have shared their frustration after claiming ticketing and turnstile issues left some concertgoers “locked out” of the singer's historic Wembley Stadium residency.
The Brit Award winner, 32, kicked off the UK leg of his Together, Together world tour with two sold-out shows at the London venue on Friday and Saturday, supported by Shania Twain.
While thousands enjoyed the opening nights of Styles' 12-date Wembley run, some concert-goers have since taken to social media to detail issues at the turnstiles.
Among them was journalist and Unscripted founder Saskia Marriott, who travelled from Manchester for the show and said a malfunctioning turnstile nearly left her locked out despite holding valid tickets.
Speaking on TikTok, Marriott explained that after scanning two tickets on her phone, her friend attempted to pass through the turnstile, which failed to rotate fully.
The presenter, whose video has been viewed almost 630,000 times, urged fans who hold multiple tickets on one account to be cautious when entering the venue.
“If you're the ticket holder and the tickets are in your name, make sure your friends go through the barriers before you do,” she said.
When she then scanned her own ticket, the barrier locked, leaving her outside while her friend was inside the stadium.
Speaking to The Standard, Marriott said a steward informed her the problem had already affected multiple people at the same gate.
“She radioed the ticket office and said, ‘This isn't the first girl this has happened to. This keeps happening at this gate. It needs to be addressed,’” the red carpet reporter recalled.
@sassybynamee IMPORTANT to note if you’re going to the Together Together tour #harrystyles #harrystylestour #harrystyleswembley #togethertogethertour #togethertogether
♬ original sound - saskia marriott | presenter 🎤
Directed to the Wembley box office, Marriott praised Ticketmaster staff for resolving the issue but questioned why a backup process was not in place if turnstile failures were known about.
She shared: “The woman from Ticketmaster was really helpful. I had my ID and the email linked to my account, and they were able to print me a replacement ticket.”
“It's more of a warning,” she told us. “Imagine if you've got kids. You can't just leave a seven-year-old on one side of the barrier for 20 minutes.”
Two other TikTok videos, which have amassed a combined 280,000 views, also show concertgoers encountering the same turnstile issue, although both were ultimately able to gain entry after an initial delay.
However, not every fan reported the same outcome.
One concertgoer who travelled from Cornwall claimed she was turned away after encountering an issue at the turnstiles.
In a viral TikTok video, Poppy Brown said she scanned her ticket before handing her phone to her mother to scan the second ticket.
When the turnstile jammed, she was directed to the box office but alleged she was told the tickets could not be reissued and was advised to purchase new tickets via a QR code.
@wonnleycott dramatic reenactment because it let us through shortly after this but i peed my pants a little #harrystyles #togethertogether #wembley
♬ original sound - Tyra
While, the fan added that she provided her booking confirmation and identification, she had bought her tickets via a second hand vendors so was ultimately unable to get them reissued.
Collectively, the four videos have amassed more than 1.8 million views and attracted over 1,100 comments, with dozens of concertgoers sharing similar experiences and raising questions about entry procedures during the opening weekend of Styles' 12-night Wembley residency.
Commenting under the posts, one claimed: “the girls next to me were having this problem and one of them asked me if i could scan my ticket and we went through the turnstile together.”
“this is at least the third time i've seen this exact issue this is unacceptable,” another alleged.
A third warned: “I got stuck halfway through and couldn’t go back or forwards. I scanned my ticket again and pushed hard and it finally released but was scary as i get anxiety about being trapped. Have heard so many other people had issues too.”
It is worth noting that not all of the fans sharing their experiences online specified whether their tickets were purchased directly through Ticketmaster or via a resale platform. Tickets bought through unofficial secondary marketplaces can be vulnerable to duplication, cloning or fraud.
A Wembley Stadium spokesperson told The Standard: “There were no operational issues with the stadium turnstiles over the weekend, and we welcomed guests for two very successful shows.
“We are aware of a very small number of isolated cases where people encountered an issue on entry and are investigating the circumstances surrounding each case.
“Wembley Stadium has robust ticket verification and security procedures in place at all our events. We strongly encourage all fans attending the stadium to purchase tickets only through authorised channels and to arrive in good time to allow the necessary ticket and security checks to be completed prior to entry.”
Although the issue appears to have affected only a small number of fans during Harry Styles' opening Wembley shows, those attending the remaining dates should be aware of Wembley Stadium's guidance should they encounter any problems at the turnstiles.
@deecember10 Hope she made it in eventually. Top 5 most nerve racking moments #fyp #viral #wemleystadium @𝖢𝖫𝖠𝖴𝖣𝖨𝖠🪽 @millie rose x
♬ Saxophones getting louder - Slowed - AntonioVivald
Wembley Stadium advises concertgoers to take their time when scanning tickets at the turnstiles.
Fans should wait for the green light before attempting to enter and ensure the barrier has fully reset and locked after the person in front has passed through before scanning their own ticket.
If the screen displays a red light or a ticket fails to scan, fans should seek assistance from the box office or a member of staff rather than attempting to pass through.
As Marriott advised, those holding multiple tickets on one account may also want to consider entering last.
If a ticketing issue arises, only the original purchaser can have tickets reissued, provided they can verify the booking with identification and the email linked to their account.
It is also recommended to transfer digital tickets to each member of the party before arriving at the stadium, as mobile signal and Wi-Fi can be limited around the venue on event days.
The Standard has contacted a rep for Harry Styles, Ticketmaster and LiveNation for additional comment.
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