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The Guardian - UK

Lifestyle

Sarah Butler

H&M is latest fashion retailer in UK to charge to return online purchases

United Kingdom HM Zara

H&M will charge £1.99 to take back items that are not damaged or faulty. Photograph: Mike Kemp/In Pictures/Getty Images

The Swedish chain H&M has become the latest in the fashion sector to start charging shoppers to return unwanted items bought online.

The group, the world’s second-largest clothing retailer after Zara-owner Inditex, will charge £1.99 to take back items that are not damaged or faulty by post. (In-store returns are free.)

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