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The Guardian - US
The Guardian - US
Business
Gene Marks

‘Guilt tipping’: is there any escape from the gratuitous rise in gratuities?

Service companies are increasingly outsourcing their payroll department to your wallet.
Service companies are increasingly outsourcing their payroll department to your wallet. Photograph: Catherine McQueen/Getty Images

I’m writing this column from Las Vegas where I’m attending a conference. This morning, I went to a coffee shop in the hotel. The cost of my small coffee was $6.49 and no, I am not kidding. Welcome to Vegas.

To add insult to injury, the cashier who served me the coffee – which took her about five seconds – spun the point-of-sale device around and stared me in the eye as I looked down at that screen that is all-familiar to most of us: the request for a tip. The minimum tip displayed was 20%. Or I could choose “no tip.” What do I do? C’mon, what do you think I did? I walked away sipping my $7.79 small coffee.

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