Optus outage inquiry to examine roaming and triple zero impacts but not cause of shutdown

The government has announced a review into the Optus outage will not examine the technical cause of the outage or the adequacy of compensation offered. Photograph: Lisa Maree Williams/Getty Images

A government-ordered investigation of the 14-hour nationwide Optus outage will examine its impact on the triple zero system and whether rival telcos can offer access to their services during network shutdowns.

But the cause of the 8 November outage and the adequacy of the company’s compensation to millions of affected customers will not be examined.