Good Morning Britain became tense as Richard Madeley tried to get answers from an Ofgem worker today.
Regulator Ofgem said that a review had identified “severe weaknesses” at five suppliers: Good Energy, Outfox, SO Energy, Tru Energy and Utilita. But, in total, 17 providers have been criticised by the regulators for not helping vulnerable customers.
Appearing on the breakfast TV show director of retail of Ofgem, Neil Lawrence, explained where the suppliers are going wrong. He said: "Providers should be checking and recording which customers are in a vulnerable situation."
