ChatGPT has exploded in popularity, and people are using it to write articles and essays, generate marketing copy and computer code, or simply as a learning or research tool. However, most people don’t understand how it works or what it can do, so they are either not happy with its results or not using it in a way that can draw out its best capabilities.
I’m a human factors engineer. A core principle in my field is never blame the user. Unfortunately, the ChatGPT search-box interface elicits the wrong mental model and leads users to believe that entering a simple question should lead to a comprehensive result, but that’s not how ChatGPT works.
