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PC Gamer
PC Gamer
Joshua Wolens

Gearbox CEO Randy Pitchford's chronic tweeting syndrome strikes again, says 'less than 1% of 1%' of players are filing tickets about performance so clearly the internet's overblowing it

HOLLYWOOD, CALIFORNIA - AUGUST 06: Randy Pitchford attends the "Borderlands" Special Los Angeles Fan Event at TCL Chinese Theatre on August 06, 2024 in Hollywood, California.

To what I assume is the eternal dismay of the Gearbox PR department, studio CEO Randy Pitchford has once again been tweeting. What's he up to now? Well, he's applying the ol' scientific method to people's Borderlands 4 performance complaints, pointing out that—if this game is really as stutter-prone as you horrible lot have been making it sound like—how come "less than one percent of one percent" of players are filing customer service tickets about performance woes?

Pitchford's maths minute goes as follows: "Customer Service reports for Borderlands 4 at roughly 1% or so of installs." That is to say, if 1,000,000 people had installed the game, a mere 10,000 of them would have filed tickets.

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