This is the shocking moment a furious passenger rages at a Volaris Airlines ticket counter after an airport agent refuses her a refund.
Maria Guadalupe, 56, was taken into custody at Mexico City International Airport after a flight reservation she made through a travel agency did not appear in Volaris' system.
Mobile phone footage captured Maria standing on top of the counter's baggage scale before slamming a computer screen to the ground after she was told to contact the agency to receive a refund.
